Polite Language: Telephone Etiquette

Syllabus tag: Kenya CBC | Grade 8 English | Theme 1.0 Human Rights | Sub-Strand 1.1.1 Polite Language: Telephone Etiquette (2 Lessons)

Lesson objectives

By the end of this topic, you will be able to:

• Identify polite words and phrases in telephone conversations
• Conduct a telephone conversation using polite words and expressions
• Acknowledge the significance of etiquette in telephone conversations

Summary

A telephone conversation has no facial expressions or gestures to soften a request — every bit of politeness has to come through in the words themselves. This topic covers the polite phrases that open, carry, and close a telephone call, and why leaving a clear, courteous message matters just as much as speaking one.